By knowing which clients are likely to become inactive or withdraw, your retentions team can act quickly to save the day.
We are more than happy to answer your questions on a demo call but here are a few of the frequently asked ones.
We need an MT4 manager login to collect trading and deposit data. For the off-the-shelf option we require no other data. We advise Enterprise customers to go for a marketing and CRM integration so we can model trading patterns and communication engagement for better results.
We support Metatrader 4 (MT4) only at this time. We do have some Metatrader 5 (MT5) integration work underway but we do not have a release date as yet.
The predictions are displayed in the SpreadDoctor portal and you can optionally export these to CSV. If you require integration into your CRM we can arrange for this with a small integration fee.
We suggest A/B testing on half of your client list to start with. By doing this we can give you an accurate performance measure for your particular customers and how your team are using the predictions. We also provide updated machine learning performance in the portal.
We would love to. The better the data, the better the predictions. Marketing data, client location and demographics are most helpful. There is an expense associated with this as we will need to integreate into additional systems and rebuild the model. For enterprise customers this is highly advisable.
We are able to leverage big data technology to keep our costs down and we feel we should pass those savings on to you. By retaining as little as one customer you can cover your costs, the next one gives you more than a 100% ROI.